Shipping policy

Shipping Policy

Last updated: October 24, 2026

Where we ship from

All orders ship from our Los Angeles, California facility. We currently ship within the United States only. For international wholesale inquiries, email pknitla@gmail.com.

Processing time

In-stock orders ship within 2 business days after payment is received (Monday–Friday, excluding U.S. holidays). Orders paid by bank transfer ship once the funds have cleared. Preorder styles ship on or around the estimated date shown on the product page; we will email you if a date changes.

Rates (U.S.)

UPS Ground — $15 per order. Free on orders of $500 or more. Typically 1–5 business days in transit.
Express (UPS 2nd Day Air) — $35 per order.
Showroom pickup — free.

Transit times are estimates from the carrier and are not guaranteed. Large or heavy orders may be split into multiple boxes; you will receive tracking for each one.

Showroom pickup

Pick up your order at our showroom, 1136 Crocker St, Los Angeles, CA 90021, Monday–Friday 8:30 AM – 5:00 PM. Call (213) 503-9090 or email pknitla@gmail.com to arrange a pickup time, and please bring your order number.

Tracking

A tracking number is emailed as soon as your order ships. You can also find it in your account under Orders.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. Packages returned to us because of an address error will be re-shipped at the buyer's cost.

Lost, damaged or short shipments

Inspect your boxes on arrival. Report damage, shortages, or missing packages within 7 days of delivery to pknitla@gmail.com with your order number and photos, and we will work with the carrier to make it right. If tracking shows a package as delivered but you cannot find it, let us know within 7 days so we can open a carrier claim.