Refund policy

Refund & Return Policy

Last updated: October 24, 2026

Pretty Knit is a wholesale supplier. We sell only to approved retail businesses purchasing for resale. Because wholesale orders are packed and priced by the pack, all sales are final except as described below.

Damaged, defective or incorrect items

Please inspect every order as soon as it arrives. If an item is damaged, defective, short-shipped, or different from what you ordered, email pknitla@gmail.com within 7 days of delivery with:

your order number,
the style number(s) and color(s) affected,
the quantity affected, and
clear photos of the issue (and of the shipping label for shortages).

We review claims within 2 business days. Once a claim is confirmed, we will, at our option, replace the item, issue a store credit toward your next order, or refund the affected item to the original payment method. We cover return shipping for confirmed defects or our errors; please do not send items back before we issue return instructions.

What we cannot accept

Returns for change of mind, overstock, slow sales, or size or color preference.
Items that have been worn, washed, altered, re-tagged, or prepared for retail sale.
Claims made more than 7 days after delivery.

Cancellations

In-stock orders may be cancelled at no charge before they ship. Email us as soon as possible; once an order has shipped it can no longer be cancelled. Preorders may be cancelled before production begins; after production starts, preorders cannot be cancelled or refunded.

Refund timing

Approved refunds are issued to the original payment method. Card refunds usually appear within 5–10 business days depending on your bank. Bank-transfer (ACH or wire) refunds are returned to the originating account. Original shipping charges are refunded only when the whole order was our error.