Pretty Knit sells to approved retailers for resale. As is standard in wholesale, all sales are final except as described below.
Defective or incorrect items: If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at pknitla@gmail.com with your order number and photos. We will replace the item, issue a credit toward your next order, or refund the item at our discretion. Return shipping for confirmed defects is on us.
Not accepted: Returns for buyer's remorse, overstock, sizing preference, or items that have been worn, washed, tagged for retail, or altered.
Preorders: May be cancelled before production begins. Once production has started, preorders cannot be cancelled or refunded.
Cancellations: In-stock orders may be cancelled before they ship. Email pknitla@gmail.com as soon as possible.
How to start a claim: Email pknitla@gmail.com with your order number, style number(s), quantity affected, and photos. Claims are reviewed within 2 business days.